Hidden disturbances
Drift, door, gas, power, and equipment changes appear before teams see the pattern.
For regulated lab operations
Know what your lab is doing before you're asked to explain it.
iLabService connects the physical reality of your lab to governed operating records — so teams catch risk early, respond on record, and produce evidence that survives audit.
Catch physical risk early
Records assembled automatically
Evidence that survives audit
Find your path
Start with the role closest to your daily pressure.
Lab Manager
Reduce manual checks, weekend surprises, and audit follow-up work.
See 60s walkthrough
QA / Compliance
Evaluate audit-ready evidence, ALCOA+, and validation readiness.
View compliance path
EHS
Connect gas, oxygen safety, waste, incident, and near-miss context.
Review EHS workflow
PI / Scientist
Trace physical conditions during experiment windows and failed runs.
Explore scientist path
See how physical context becomes operational evidence.
The missing physical context
Why teams still miss what happened in the lab.
Lab operations happen in rooms, freezers, cabinets, instruments, gas systems, and human workflows. When that physical context is missing, teams manage risk with partial evidence.
Core problem
No trusted data layer connects physical state to scientific and operational outcomes.
The evidence may exist in devices, rooms, people, logs, and screenshots, but it is rarely captured as structured, time-aligned, audit-ready context.
Fragmented evidence
Logs, alarms, screenshots, LIMS records, and chat history are scattered during review.
Manual response loops
Follow-up still depends on checks, calls, spreadsheets, supplier updates, and memory.
Weak root-cause analysis
Failed runs are hard to connect to physical conditions, operator actions, and timing.
Audit burden
Evidence is rebuilt after the fact instead of produced continuously by the operation.
AI blind spots
AI sees final records without the physical context behind quality and reproducibility.
Why iLabService matters
An AIoT (AI-powered IoT) physical context layer closes this gap by capturing trusted signals, linking them to lab entities and workflows, and turning daily operations into computable evidence.
The 168-hour problem
A lab is staffed for about 50 hours. The other 118 hours still count.
During those 118 hours, iLabService continues recording every door opening, every temperature drift, and every gas reading.
118h
outside normal lab coverage every week
Weekly coverage map
Mon-Sun · 24h/day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
50hStaffed checks
118hUnattended exposure
24/7Physical context capture
Door activity and freezer recovery trend remain attached to the event.
Temperature threshold breach creates a Guardian evidence record. See the record
Click to view packetGas and oxygen readings continue to be logged for EHS review.
Built for regulated evidence
Designed to support the records lab managers are asked to defend.
iLabService should not ask teams to trust another black box. The system is designed around traceable records, controlled workflows, electronic review, and audit-ready evidence that regulated labs can align with their own SOPs and validation requirements.
Continuous operating evidence
Temperature checks, excursions, response tasks, equipment events, and corrective actions are captured as structured records instead of paper fragments.
Electronic record readiness
Support controlled access, audit trails, and electronic review and approval workflows that customers can validate against their regulated electronic-record requirements.
Validation package support
Provide deployment documentation, test evidence, and configuration records that customer QA teams can use in their validation programs.
Data integrity principles
Design records around attributable actions, legible histories, contemporaneous capture, original source context, and accurate review trails.
Testing and calibration context
Connect equipment status, calibration evidence, environmental conditions, operator actions, and sample handling context for reliable lab operations.
Faster investigation packages
Help teams reconstruct what happened around a result, sample, room, instrument, or material without chasing screenshots and memory.
Selected customers and ecosystem partners
Trusted across pharma, biotech, testing, equipment, and lab infrastructure teams.
This mix includes customer relationships in pharma, biotech, testing, and research, alongside ecosystem organizations that understand regulated samples, instruments, facilities, quality systems, and audit pressure.
enterprise deployments
users touched by lab operations workflows
IoT devices deployed globally
OEM proof
iLabService provided freezer monitoring white-label service for Thermo Fisher Scientific's LabServ sub-brand.
Anonymous beverage case
Reference standards inventory control for a global beverage QA center.
A regulated beverage quality lab used iLabService Inventory to manage 3,000+ reference standards with RFID lifecycle tracking, on-site label printing, PDA stocktaking, MSDS matching, weighing scale integration, alerts, and audit trail records.
- Inventory lifecycle control for 3,000+ reference standards with RFID identity and audit-ready custody records.
- Automated MSDS matching, on-site label printing, PDA stocktaking, and external weighing-scale integration.
- Alert rules, biometric accountability, and dashboard analytics for controlled QA storage and handling workflows.
50%less manual inventory work
200%higher stocktaking efficiency
30%lower annual procurement cost
100%audit trail coverage
Anonymous pharma case
All-in-one LabOps platform for a global pharma R&D center.
A multinational pharma R&D organization connected Guardian monitoring, equipment lifecycle management, chemical inventory, dashboards, and an interactive live lab view to support GLP, global EHS, scientist efficiency, and greener lab operations.
- 100+ sensors across environments, freezers, LN2 tanks, and incubators.
- Lifecycle management, sharing, and booking for 400+ instruments.
- Lifecycle control for 1,000+ chemicals with analytics and stocktaking workflows.
50%lower LabOps staffing burden
15%less lab power consumption
25%higher equipment utilization
500%higher stocktaking efficiency
20%lower annual LabOps cost
EHSinnovation award recognition
Anonymous pharma incubator case
Self-service LabOps platform for a pharma campus and incubator.
A life science campus used iLabService to run shared laboratories with lean staffing, giving tenant startups self-service access to instruments, cold storage, chemical storage, training, work orders, and usage records while keeping hazardous material governance auditable.
- Guardian monitoring for environments, freezers, LN2 tanks, incubators, and smart video context.
- Equipment sharing, booking, usage tracking, training, and test workflows for tenant teams.
- Inventory control for chemicals, consumables, bio-samples, and hazardous waste records.
120k+sqm lab campus managed
20+tenant startups supported
5LabOps staff for daily operations
100%hazardous chemical compliance coverage
Anonymous CRO case
Equipment lifecycle and Guardian monitoring for a CRO operation.
A contract research organization replaced fragmented equipment systems with one LabOps operating layer for asset lifecycle management, work orders, financial allocation, dashboards, automated inspections, and risk alerts across research supply-chain and logistics workflows.
- Guardian monitoring for environments, freezers, LN2 tanks, and smart video across 200+ monitored points.
- Equipment lifecycle management, sharing, booking, cost allocation, and period checks for 150,000+ assets.
- System consolidation to replace or integrate 10 existing third-party management systems.
90%higher equipment stocktaking efficiency
25%faster average work-order response
15%fewer equipment failures
30%lower equipment maintenance cost
100%period checks completed on time
2,000+daily user logins supported
Anonymous CDMO case
EMS monitoring and compliance validation for a bio-CDMO testing center.
A bio-CDMO and biosafety testing center used iLabService to deploy an EMS layer for clean-room and equipment monitoring, supporting GxP, CNAS, IND/BLA submission readiness, electronic records, real-time alerting, and full CSV delivery for regulated laboratory operations.
- Guardian monitoring for temperature, humidity, pressure differential, airflow, CO2, gas concentration, incubators, freezers, LN2 tanks, and workstations.
- Continuous data capture, electronic records, traceable audit history, and 21 CFR Part 11-aligned system processing.
- Compliance services covering risk assessment, solution design, installation testing, system validation, training, and calibration support.
14sensor types covering critical lab assets
24/7continuous monitoring and data capture
CSVcompliance validation package delivered
GxPregulated lab evidence supported
Anonymous chemical case
Connected R&D operations for a global chemical innovation team.
A chemical R&D organization used iLabService to replace manual research workflows and data silos with connected experiment context, instrument visibility, raw-material inventory, automated reporting, and integrated records across LIMS, ELN, ERP, and lab operating systems.
- Guardian monitoring for environmental conditions and experiment-process context records.
- Equipment and Inventory visibility for research instruments, raw materials, formulas, tasks, and costs.
- Customized LabOps modules and system integration to improve data completeness, traceability, and analytics.
15%higher R&D productivity
20%shorter product development cycle
100%R&D data completeness target reached
20%lower product development cost
20+labs connected in first expansion wave
Globalmulti-region rollout continuing
Anonymous testing lab case
Shared equipment and chemical governance for a third-party testing lab.
A third-party testing organization used iLabService to connect shared instrument booking, utilization analytics, chemical and consumable lifecycle control, safety monitoring, and operating dashboards across busy laboratory teams.
- Guardian monitoring for 50+ freezers, incubators, water baths, and safety-sensitive lab assets.
- Equipment lifecycle management, utilization tracking, internal sharing, and cross-team booking for 200+ instruments.
- Inventory lifecycle control for 1,000+ chemical, hazardous chemical, and consumable SKUs with dashboard analytics.
25%higher instrument utilization
500%higher chemical stocktaking efficiency
10%lower lab energy consumption
5safety incidents prevented
200+shared instruments governed
ROIequipment return analysis enabled
Anonymous CDC case
Digital lab operations center for a public health CDC facility.
A public health laboratory center used iLabService to connect compliant data capture, multi-parameter environmental monitoring, chemical inventory governance, large-screen operations visibility, and BIM/AR-enabled spatial context across a newly modernized facility.
- Guardian monitoring for 300+ environmental, airflow, pressure differential, freezer, and incubator points.
- Inventory lifecycle control for 1,500+ chemical SKUs with auditable records and traceability.
- On-premises deployment, dashboard analytics, BIM/AR visualization, and standard APIs into internal workflow systems.
50%higher compliant data-capture efficiency
7floors of lab status visualized
100+labs shown in real time
300+monitored physical points
1,500+chemical SKUs governed
APIinternal workflow integration enabled
Anonymous drug testing case
Validated monitoring layer for a drug testing laboratory network.
A drug testing organization used iLabService to modernize laboratory operations across multiple sites, replacing manual checks with compliant monitoring data, mobile access, large-screen visibility, validation support, and a private deployment ready for OA integration.
- Guardian monitoring for 800+ environmental, freezer, incubator, and controlled-room points.
- Dashboard analytics and automated reporting across laboratories in different geographic locations.
- 3Q validation support, private deployment, mobile access, and standard APIs for internal systems.
50+labs connected across two sites
60%higher compliant monitoring efficiency
800+monitored physical points
100+labs visible on real-time screens
3Qvalidation service completed
APIOA integration path prepared
Start small, expand safely
You do not need to deploy the full software suite on day one.
Start with the highest-risk room or workflow, prove value, then expand the physical context layer across equipment, inventory, samples, people, waste, and multi-site operations.
One critical monitoring scene
Deploy monitoring, local edge alerts, escalation, and audit-ready event records around one freezer, incubator, cryo area, gas room, or inventory workflow.
Equipment and materials
Add utilization, maintenance, smart inventory, reagent expiry, access, and procurement signals as operating data matures.
Regulated context layer
Unify physical context across sites, teams, compliance reviews, and AI-ready analytics without forcing a big-bang rollout.
What we industrialize
From raw physical signals to governed operating context.
Scientific AI cannot rely only on instrument files and software records. Regulated labs also need trustworthy physical context: what the environment did, which equipment was involved, where materials moved, who acted, and whether the response was compliant.
Capture physical state
Use sensors, smart cabinets, meters, labels, adapters, and workflow terminals to capture what is happening in the lab.
Normalize at the edge
The Edge response layer, branded as Sci-Edge, adapts protocols, applies local rules, keeps continuity during network issues, and coordinates response close to the site.
Govern daily operations
Guardian, Equipment, Inventory, Samples, Space, Procurement, Qualification, and Waste convert events into accountable workflows.
Produce AI-ready context
Physical events become structured, time-stamped, auditable context tied to assets, locations, people, samples, and actions, giving AI4S systems trusted ground truth.
Common lab scenarios
Replace manual checks with connected AIoT operating records for global labs.
iLabService focuses on the lab work that still depends on people checking devices, reading gauges, updating spreadsheets, messaging suppliers, and reconstructing incidents after the fact.
Sample protection
Freezer and biological storage
Temperature, door, power, compressor-risk, sample, access, and response context.
Cryogenic safety
Cryo storage and oxygen safety
Level, pressure, oxygen condition, refill, access, and safety response history.
Experiment integrity
Incubators and process monitoring
Condition drift, CO2, humidity, disturbance, and methods-ready context.
Equipment intelligence
Equipment lifecycle and utilization
Usage, maintenance, booking, downtime, energy, and lifecycle evidence.
Material governance
Inventory, reagents, and consumables
Traceable stock movement, expiry, access, discrepancy, and procurement signals.
Space intelligence
Space and environmental health
Occupancy, workstation demand, IAQ, capacity, and safety reporting context.
Safety and utilities
Gas safety and refill coordination
Camera gauge reading, cylinder pressure, leak risk, refill workflow, delivery windows, and records.
For PI and research scientists
Reconstruct the physical context behind failed experiments.
When a cell culture run fails, a freezer exposure goes unnoticed, or an incubator drifts over the weekend, scientists need more than final records. They need to see whether CO2, temperature, humidity, door disturbance, equipment state, storage exposure, or operator actions explain the result.
What happened while the assay was running?
Review condition drift, disturbance, equipment state, and response records across the relevant time window.
Can the physical conditions be cited?
Use structured environmental and equipment context to support methods documentation and reproducibility review.
Can hidden operating variables be scored?
Compare runs against storage, equipment, environment, material, and operator histories that are usually missing.
For lab managers, QA, and EHS
Start with the scene that creates the most operational risk.
Bring a freezer room, cryo area, gas utility, equipment bay, or inventory workflow. We will map the physical signals, response workflow, and evidence package needed for a first deployment.